We Now Accept Amex Online

Contact Us

At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong.

For general enquiries please visit our  FAQ'S as this is the quickest way to resolve your query. If you still need to talk to us, please see below the ways in which you can contact us:

Chat to us

For a quick answer to your question please click ‘live chat’ in the bottom right corner. We are here to help 24/7.

Here we can help with:

  • Refund or Exchange
  • Where is my order?
  • General enquiries

Visit Us

Our stores will be open from  7am-8pm Mon-Fri, 7am-6pm Sat & 9am-4pm Sun (NI 1-6pm).

*Local restrictions apply please see our Service Update for further details.

Call Us

Our UK based Contact Centre is now open, you can reach us on 03330 112 112.

Please be aware that due to a high demand of enquiries we are busier than normal.

Email us

This is a great option for enquiries that do not require an immediate response.


Still not heard from us? Let us know! (Escalating your enquiry)

If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in.

Please provide all the information about your enquiry along with your order reference, customer number if known, and any other previous emails you have with our teams. This will enable our team to investigate and respond.

Or write to the team at:

Customer Resolutions
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT